About oUr Standards

Wow! 12 years in the Army from a mere teenager. Lessons learnt and experiences had which set me on the path to the person I am today**

Call me old-fashioned but business relationships are built on trust and providing what the client wants, not on what a supplier wants to give.

One who:-

• had standards instilled in me from a young age, 2½ years at apprentices’ college with 1000 other lads. (Get it right or get bullied!!*)
• will only accept a standard of work from staff who show a job was done with pride,
• takes the long-term view regarding customer relationships rather than trying to make a fast buck,
• always aspires to receive ‘Good’ from the customer rather than ‘Good enough’,
• is honest and takes the time to clearly explain to clients everything they should know about us, how the work will be carried out and what they should expect at the end of it,
• throughout his career, has constantly sought that extra improvement in work quality rather than rest on his laurels,
• believes that the best equipment, the best chemicals and the best systems, will be of no use unless matched to quality staff and so will not accept anything other than the best they can do on each job.
• Every job, one off or regular, is carried out to a unique system specifically designed to suit the layout of each office, it is drilled into staff and this keeps standards consistent throughout the company.

As good as we are, we’re not perfect. I have to admit that sometimes, just occasionally ….rarely, in fact, we don’t get it spot on. 

I know, I know, you’re wondering how this could be. Well, it stems from something called ‘Communications Breakdown’ and manifests itself as a missed area or a really bad area not coming up as well as it should have done. 

In all seriousness, this truly is a rare occurrence but, when it happens, our reaction is always the same, “Put it right at the earliest, most convenient time for the client”. 

Not just that, find out WHY it went wrong and ensure it doesn’t happen again by tweaking the system, improving communication within the team or adding another layer to the staff training. 

As a safety net for the client, we don’t tell them that we have finished a job, we ask them if they are satisfied with the quality of work we have provided.  It's them that tells us when the job is finished.